Terms and conditions

Clear terms for direct BBA orders.

These customer-friendly terms explain how secure checkout, payment, delivery, returns, botanical use and written support work on the BBA store.

Store terms

Key points before ordering.

Secure checkoutFor normal stocked products, customers review the basket, enter delivery details and pay securely online.

PricesProduct prices shown on the site apply to the selected product option unless an obvious error must be corrected before dispatch.

DeliveryStandard delivery is £3.99, free over £60, with dispatch details shared after the parcel is ready.

Address detailsCustomers are responsible for checking the delivery name, address, postcode and contact email before payment is confirmed.

ReturnsReturns and refunds are handled through the returns policy, with customer rights respected.

Botanical useCustomers remain responsible for preparation, gradual dosing, testing, oxygen awareness and observing livestock after adding botanicals.

Natural variationLeaves, pods, wood and botanicals naturally vary in size, colour, shape and texture.

Educational contentGuides support good husbandry but do not replace testing, observation, responsible aquarium care or veterinary advice where needed.

Customer responsibilities

Use botanicals gradually and observe livestock.

Prepare

Rinse, soak or boil as advised

Follow the product guidance and let botanicals cool completely before adding them to an aquarium.

Observe

Add slowly

Start small and observe livestock, oxygen, smell, clarity and water parameters for 24-72 hours before adding more botanical material.

Support

Ask before guessing

If you are unsure about livestock, tank size, preparation or dosing, contact BBA before using the product.

Limits

No treatment promise

BBA guidance is general aquarium husbandry support, not veterinary or medical treatment advice.

Order lifecycle

From checkout to dispatch.

BBA uses one simple sequence for normal stocked products: basket, delivery details, secure online payment, backend payment verification, careful packing and dispatch update.

Basket Secure payment Careful packing Dispatch update Support route

Payment

No raw card details are stored by BBA. Payments are handled securely by the payment provider.

Delivery

Delivery terms match the store-wide £3.99 standard delivery and free over £60 rule.

Support

Customer support is handled in writing so product, delivery and return questions have a clear record.

Policies

Delivery, returns, privacy and cookies each have separate pages linked in the footer.