Which product should I start with?
Start with a starter box or a small leaf-litter pack if the tank is new to botanicals. Add slowly, observe livestock and build the effect over days rather than all at once.
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Frequently Asked Questions
Find clear answers about product choice, preparation, safe use, delivery and written support.
Buying questions
Before you order
Are the botanicals ready to use?
Rinse and prepare botanicals before adding them to the aquarium. Product pages explain whether to rinse, hot-steep, boil briefly or add gradually.
Will botanicals lower my pH?
Botanicals can influence water, but the result depends on KH, source water, tank volume and stocking. Test the water, add gradually and observe the aquarium.
Is white biofilm normal?
Yes, a light white film is common on new leaves, pods and wood. Shrimp and snails often graze it, but remove anything that smells foul or causes livestock stress.
Can I use these with shrimp, bettas or community fish?
Most product pages include suitability notes. Match products to your livestock, tank size, flow, oxygen level and the amount already decomposing in the system.
How much is delivery?
Standard delivery is £3.99, with free delivery when the product subtotal reaches £60.
Will I get tracking?
Where available, your dispatch email includes the Royal Mail service and reference. Full tracking is provided only when the selected service supports it.
When will my order be dispatched?
Orders are packed after payment is confirmed. A dispatch email is sent after the label or reference and dispatch step are confirmed.
Where can I check my order status?
Sign in to My Account to view customer-safe payment, packing and dispatch updates for your own orders.
What emails should I receive?
You receive an order confirmation after verified payment and a dispatch update after the Royal Mail step. Support or refund updates are sent after the decision is recorded.
What happens if payment is cancelled?
A cancelled payment does not create a paid order, reserve stock or start packing. You can return to checkout or rebuild your basket.
What if my parcel is damaged or the wrong item arrives?
Contact support with the order number and clear photos of the packaging and contents. The packing/order record can then be checked and a fair replacement or refund decision made.
Referral Rewards: signed-in customers can share a protected personal link. A genuinely new customer's first qualifying purchase moves towards a reward only after delivery and validation; the friend receives the five-book BBA educational series rather than an instant referral discount. Read the complete Referral Rewards guide.
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