Frequently Asked Questions

Which product should I start with?

Start with a starter box or a small leaf-litter pack if the tank is new to botanicals. Add slowly, observe livestock and build the effect over days rather than all at once.

Are the botanicals ready to use?

Rinse and prepare botanicals before adding them to the aquarium. Product pages explain whether to rinse, hot-steep, boil briefly or add gradually.

Will botanicals lower my pH?

Botanicals can influence water, but the result depends on KH, source water, tank volume and stocking. Test the water, add gradually and observe the aquarium.

Is white biofilm normal?

Yes, a light white film is common on new leaves, pods and wood. Shrimp and snails often graze it, but remove anything that smells foul or causes livestock stress.

Can I use these with shrimp, bettas or community fish?

Most product pages include suitability notes. Match products to your livestock, tank size, flow, oxygen level and the amount already decomposing in the system.

How much is delivery?

Standard UK delivery below the threshold is £3.99. Free UK delivery on orders of £29.99 or more.

Will I get tracking?

Where available, your dispatch email includes the Royal Mail service and reference. Full tracking is provided only when the selected service supports it.

When will my order be dispatched?

Fast dispatch on working days

Orders paid by 9am UK time are dispatched the same day. Orders paid after 9am are dispatched the next working morning.

Dispatch means handover to Royal Mail, not arrival at your address. Delivery time is additional to dispatch time.

Royal Mail 48 aims to deliver within 2–3 working days after dispatch. This is a delivery aim, not a guaranteed arrival date. Service exceptions apply.

Where can I check my order status?

Sign in to My Account to view customer-safe payment, packing and dispatch updates for your own orders.

What emails should I receive?

You receive an order confirmation after verified payment and a dispatch update after the Royal Mail step. Support or refund updates are sent after the decision is recorded.

What happens if payment is cancelled?

A cancelled payment does not create a paid order, reserve stock or start packing. You can return to checkout or rebuild your basket.

What if my parcel is damaged or the wrong item arrives?

Contact support with the order number and clear photos of the packaging and contents. The packing/order record can then be checked and a fair replacement or refund decision made.