Product guidance
Ask which leaves, pods, foods or support items suit your tank size and livestock.
Contact BBA
Product guidance, order help and the free guide.
Share your tank size, livestock, order question or main goal so BBA can reply with practical written support. No phone or live-chat promise is made here.
How BBA can help
Choose the clearest route for your question.
For the fastest direct reply, email blackwaterbotanicalaquariums@outlook.com. BBA replies in writing as soon as practical.
Custom order and guidance help
Use Contact for custom botanical boxes, aquascape advice, product guidance, free guide requests or if you are unsure what to buy.
Delivery questions
Ask about standard delivery, free delivery over £60 or dispatch details.
Returns and refunds
Send order reference, photos if damaged or wrong, and a short explanation of the issue.
Free guide request
Request the Blackwater & Botanical Aquarium Guide and include tank details for better guidance.
Preparation advice
Ask before adding botanicals if you are unsure about boiling, floating, biofilm, tannins or livestock safety.
Response expectation
Written replies depend on order volume and question detail; include photos and tank details to reduce back-and-forth.
Message form
Start with the tank in front of you.
Request the free guide, ask a product question or send order details. BBA will use your notes to reply with practical botanical choices and safe-use next steps.