Product guidance
Ask which leaves, pods, foods or support items suit your tank size and livestock.
Contact BBA
Product guidance, order help and preparation advice.
Share your tank size, livestock, order question or main goal so BBA can reply with practical written support. No phone or live-chat promise is made here.
How BBA can help
Choose the clearest route for your question.
For the fastest direct reply, email blackwaterbotanicalaquariums@outlook.com. BBA replies in writing as soon as practical.
Custom order and guidance help
Use Contact for custom botanical boxes, aquascape advice, product guidance or if you are unsure what to buy.
Delivery questions
Ask about standard delivery, free delivery over £60 or dispatch details.
Returns and refunds
Send order reference, photos if damaged or wrong, and a short explanation of the issue.
The BBA Educational Series
Explore all five guides and learn how they unlock automatically with a successfully paid website order.
Explore the GuidesPreparation advice
Ask before adding botanicals if you are unsure about boiling, floating, biofilm, tannins or livestock safety.
Frequently Asked Questions
Check the Frequently Asked Questions for preparation, delivery and order-help answers before sending a message.
Message form
Start with the tank in front of you.
Ask a product question or send order details. BBA will use your notes to reply with practical botanical choices and safe-use next steps.