Guide request
Name, email, tank details and notes are used to reply with guide and product guidance.
Privacy policy
Customer data is part of the trust layer.
BBA only asks for the details needed to answer guidance requests, process checkout orders, support customers, send useful email updates and arrange delivery.
What BBA may collect
Data used for guidance, orders and support.
Checkout order data
Name, email, delivery address, selected products and notes are used to process and fulfil orders.
Payment provider
When payment is enabled, card details are handled by the secure payment provider, not stored as raw card data by BBA.
Customer messages
Support emails may include order references, photos, delivery details and aquarium-care questions.
Dispatch details
Delivery name, address and service details are used to pack and send parcels.
Transactional emails
Guide requests, checkout orders and support replies may generate owner and customer email records.
Site preferences
Essential browser storage supports basket and order-request continuity. See the cookie policy for details.
Customer control
Customers can email BBA to ask about the information linked to their request, order or support case.
How data is used
Only for the customer task in front of BBA.
Customer details are used for guide replies, checkout orders, delivery, support, transactional emails and legally required order records. BBA does not need raw card details because card payments belong with the secure payment provider.
Basket continuity
Guest checkout
Written support
No raw card storage
Browser basket details help you prepare checkout and can be cleared from the basket page.
Order and support messages are used to provide the service requested by the customer.
Customers can contact BBA to ask about the information linked to their request or order.
Card details remain with the payment provider when payment is enabled. BBA stores order references, not raw card data.